FAQ

Yes, we have a 30-day money back guarantee! Our goal is to make sure that you're happy and have the best experience possible with us. That means if you’re not satisfied with our product, we'll refund your first order in full, with proof of purchase within 30 days from the date of purchase.

This happiness guarantee applies whether you are a new customer who just made your first order, or you are an existing customer who placed a first order for a new product.

Contact our Support Team at hello@utivahealth.com or call us at 1-888-622-3613 with your order number and we'll be happy to help.

Unfortunately, the 30-day money back guarantee is not applicable to products purchased through our authorized stockists.

You can check the status of your order by signing into your account. After you have signed in, you will be able to view your order and its fulfillment status.

Once your order has shipped, you will receive an email from us with your tracking number. You can use this number to track your package. Please allow 48 hours for the tracking information to become available.

Our goal is to ensure your Utiva order is received as soon as possible. We process and ship all orders within 1-2 business days (Monday through Friday, not including holidays). All orders received before 11:00 AM are shipped same-day.

GTA and Ontario order delivery is typically between 1-4 business days after your purchase (excluding weekends and holidays).

Rest of Canada is typically between 2-6 business days days after your purchase (excluding weekends and holidays).

Please note, we cannot always guarantee these delivery windows, as mail carriers may encounter delays beyond our control.

International shipping is available through our US site. Please visit us at www.utivahealth.com

Free standard shipping is available to all orders over $50+. To be eligible for free shipping your subtotal must be greater than $50 once any promotions or discounts are applied. Orders under $50 will be charged a $10 shipping fee.

While we do not accept returns, we do offer a 30-Day Money Back Guarantee. 

Our goal is to make sure that you're happy and have the best experience possible with us. That means if you’re not satisfied with our product, we’ll refund your first order in full, with proof of purchase, within 30 days from the date of purchase – no return necessary. Please note this only applies to orders purchased directly through our website: www.utivahealth.ca

This 30-Day Money Back Guarantee applies only to new customers who have made their first purchase or an existing subscriber who placed an order for a new product.

Utiva can be found at many pharmacies, natural healthfood stores and other retailers. Visit our store finder to locate one nearest you: https://www.utivahealth.ca/pages/store-locator

To become a VIP Silver member you need to spend $200+ in a year. To become a VIP Gold member, you need to spend $450+ in a year. Your tier status will last 1 year from the date you earned it on a rolling basis.

Once logged in, you can check your point balance on both the Rewards page and your Account Login page.

You can earn points by making purchases, following us on social media, and leaving reviews on the products you’ve purchased – even just for having a birthday!

Once logged in, you can check your tier directly on the Utiva Rewards page.

To refer a friend, please proceed to our Utiva Refer a Friend page. Add your friend's email address in the space provided. They then must use the unique link received via email to complete their first order with Utiva and receive 25% off their first order. For every succcessful referral, you will receive $20 towards your next purchase. Please note that you must have made at least 1 purchase with us before being able to receive a reward for referring a friend. Additionally, referee cannot have a previous or currently existing account.

You can redeem your rewards once signed in directly through the Utiva Rewards page.

Only verified reviews are eligible to earn points. This means that you must leave your review using the verified link that was sent to you via email after purchasing the item(s) through Utiva Health in order to receive points.

If you did not receive your points for your review(s) of your purchased items, please reach out to us at hello@utivahealth.com for assistance!

Utiva Rewards is our loyalty program designed to give you exclusive offers, discounts, and additional perks for being a loyal member of the Utiva community!

You can join at any time by signing up with your email through the Utiva Rewards page. There is no minimum purchase amount required to become a Member.

You can access your account your account using the account icon at the top of the website or here: https://www.utivahealth.ca/account/login?return_url=%2Faccount

You can add a discount code to your active subscription by following these steps:


1. Login to your account to access the customer portal

2. Select My Subscriptions from the menu

3. Click on the View details button from your active subscription

4. Scroll the the Discount Code entry field to add your discount code

Watch a step-by-step video here

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). Scroll to the bottom of the page a start the cancellation process by clicking the link: Cancel subscription

Start my logging into your account here. To change your shipping address, under the profile section you can edit your shipping information.

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). From this page you can skip, reschedule or delay your next upcoming order.

Sign into your account. Click My Subscriptions > View Details. Under “Payment details” select, Update and a link will be sent to your email to make the necessary changes.

Utiva's subscribe and save is a recurring order, billed and shipped automatically at your chosen frequency, until canceled or skipped. With each subscription order, you will automatically save 25% on your ordered products. Your subscription is obligation-free, so you can skip, pause or cancel your subscription at any time, right from your account.

A subscription allows for you to stay consistent with taking Utiva products, which is best for long-term success, plus:
-You save 25% on each order with a subscription
-Your subscription is obligation-free, so you can cancel at any time
-Access to additional perks for subscription customers

Usually when this happens, it is because your subscription order was processed a guest and that your customer account was never created. You can easily create your account now, using the same email you used to complete your purchase. To set up an account, use this link: https://www.utivahealth.ca/account/login?return_url=%2Faccount